Frequently Asked Questions – Swiftebook.com
🔹 Purchasing Policy
At Swiftebook.com, our purchasing policy is designed to ensure a smooth, transparent, and secure shopping experience for our customers. All purchases made on our website follow a standardized procedure, allowing us to maintain product availability, competitive pricing, and reliable delivery.
Our system covers all transactions including physical books, eBooks, and other learning resources. Taxes, delivery charges, and additional service fees (if applicable) are clearly displayed during checkout. We aim to make your experience hassle-free and trustworthy.
All team members involved in order management, procurement, and fulfillment strictly adhere to our internal policies to ensure quality service and customer satisfaction.
🔹 Refund Policy
Thank you for shopping at Swiftebook.com. We understand that sometimes a product may not meet your expectations—and we’re here to help.
We offer a 14-day full refund policy for all eligible items purchased from our website. If you are not completely satisfied with your book or digital product, you can request a full refund within 14 calendar days of the purchase date—no questions asked.
📌 Please Note:
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After 14 days, we are unable to offer a refund.
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eBooks or digital downloads must not be accessed or downloaded to be eligible for a refund.
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Physical books must be returned in their original condition (unused and undamaged) to qualify.
To request a refund, simply contact our customer support team with your order details. We’re happy to assist you.
🔹 Why a Refund Policy is Important
A refund policy builds trust. It assures you that Swiftebook.com is committed to customer satisfaction and transparent business practices. Whether you're ordering for personal use, academic purposes, or as a gift, you can shop with peace of mind knowing we’ve got your back if anything goes wrong.
🔹 What Our Policy Includes
We believe in simplicity and clarity. Our refund policy is broken into clear sections so you can easily find the information you need:
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Eligibility Window: 14 days from purchase
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Condition for Return: Undamaged, unopened physical books; unused digital items
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Exclusions: Custom orders, downloaded eBooks, or items marked "non-refundable"
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How to Initiate: Contact our support team via email or website chat
By keeping our policies simple and customer-focused, we aim to give you confidence in every purchase.